Cabsoft offers Sage, Interprise and Earnie support for its clients. Our support team and business partner is well trained and experienced in the technical issues of Sage accounting software Earnie Payroll and the Interprise Suite.

Telephone hotline - Our telephone support package allows for unlimited telephone support over the contract period of one year. All support calls from clients are logged and followed up.

Program updates - With some of the software packages we provide such as Sage Line 100, MMS and Interprise we provide program updates within the annual support contract. When released these are shipped to clients who may benefit from additional features and fixes with full instructions for loading them onto their systems.

Email Support - In some exceptional circumstances it may be necessary for our programmers to examine a client's data files in greater detail than can be carried out over the phone. For this reason we will accept client data files via email, work out a solution and email the modified data back to them.

Technical Email - On a regular basis Cabsoft Limited will email all clients with latest news on products including technical tips. This also proves a useful medium for making users aware of any potential problems before they cause any disruption to their operations.

Online support - We are also able to offer online support via LogmeinRescue. This allows our support staff to log into a users system and use it in exactly the same way as if they were on site. This can be useful for clients without dedicated IT staff and often avoids the cost of a site visit by one of our consultants.